WE’D LOVE TO HEAR FROM YOU
Contact Ideal CBD today!
We work hard to provide an excellent service for our customers. Whatever your query contact Ideal CBD today. We’ll do our best to help.
So… if you need more information on a product or just simply want to check on availability. It’s easy to get in touch and talk to one of our team.
All customer feedback is invaluable to us. If you have any comments on the service we provide or suggestions, we’d love to hear from you.
CONTACT US FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
Absolutely! The only exception to this is when a company has updated the packaging and the website image hasn’t been updated, however the product itself will be the same.
When you place your order an email will be sent to the registered email address you provided.
If you are not able to find this email then please check you ‘Junk Mail’ folder incase it has been received there.
Alternatively you can view your orders the ‘Account‘ section of the website where you can print off your current and previous order details.
Once an order has been dispatched you may return the goods within 30 days of receipt.
Goods must be:
- lids and seals intact
If an item has been used/opened we cannot accept a return due to potential denaturing of the product.
To cancel or return goods please contact us via email quoting your order number.
Items indicated as out of stock will aim to be restocked as soon as we can.
If you require a more accurate date of when this item will be back into stock then please contact our sales team quoting the products name, strength and size you require.
We provide delivery to the Europe.
You accept the responsibility to inform yourself about your local laws, import and custom regulations before ordering and you certify that the import to your country for the products you have ordered is legal.
Due to card scheme regulations no CBD products can be sold to countries outside of the European Union (EU)
All countries outside of the EU are not able to register or place an order on the ideal CBD website.
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WE ARE PROUD MEMBERS OF THE CTA
The Hemp Trades Association UK Limited trading as The Cannabis Trades Association UK (CTA UK) is the only UK centric trade association for the UK, working with all sectors of the hemp and cannabis industry to promote good practice, provide practical advice and ensure consumers of legal cannabis and hemp products have access to top quality information.
Over 300 Certified Members & 1200 Registered Sellers, selling ethical, safe products.